Your order can be tracked in a variety of ways<ul><li>Login to your account by visiting our website and entering your details on the top right. Once in your account dashboard, switch to &quot;My Orders&quot; on the left then find your order in the list. Your tracking number will be available with a link to the carrier. </li><li>Visit your order summary page. You can find this by checking your email for the new order email we send to you when you make an order from us. </li><li>You are sent an order shipment email when your order is shipped. This contains all the details needed to track your order. </li><li>Contact us using one of the options below and we will look it up for you! </li><li>Your order may be untracked if its a TCG singles shipment order less than $50.00. Please allow up to two weeks for delivery to metro and regional parts of Australia, and four weeks for remote.</li></ul>Please note Good Games runs two separate websites, goodgames.com.au and tcg.goodgames.com.au, make sure you are logging into the right website!&#xA0;You can find out which site you ordered from by referring to your order number. #GG orders are from goodgames.com.au while #GGTCG orders are from tcg.goodgames.com.au

How do I track my order?

Find out more about how your order is shipped.

Orders begin to be processed from the working day after the order is placed. As such, estimated dispatch and shipping times will begin from the following business day.&#xA0;Please note if your order contains a pre order, it may not be shipped out until all products are ready.If you have any questions about your order, or would like to clarify our shipping policy, please do not hesitate to use our chat feature or email our helpful support team via <a href="mailto:shop@goodgames.com.au">shop@goodgames.com.au</a> <h2 dir="ltr" id="packaging">Packaging:</h2>Good Games Shop orders are packaged using bubble wrap, packing peanuts, tough bags and outer cardboard boxes to ensure that items are secure and safe whilst in transit.&#xA0;TCG Singles orders are carefully placed in soft sleeves and secured within semi-rigid plastic holders, then enclosed in resealable team set bags. To ensure maximum protection, the items are then fixed inside the packaging to prevent any movement during transit. <h2 dir="ltr" id="how-good-games-ships">How Good Games Ships:</h2>Once an order is received, our team will begin the process of picking, checking, and carefully packing the items. After the order has been processed, it is handed over to Australia Post for delivery, with transit times varying depending on the order and selected shipping service. The available delivery options are as follows:<h3 dir="ltr" style="margin-left: 20px;" id="standard-post">Standard Post</h3>Standard Good Games Shop Orders will generally take between 1-4 business days to arrive at most locations across Australia.&#xA0;Standard TCG Singles Orders will generally take between 3-7 business days to arrive at most locations across Australia.Free standard shipping is applied to Good Games Shop orders over $75 and TCG Singles orders over $100. These orders are tracked through both storefronts.<h3 dir="ltr" style="margin-left: 20px;" id="express-post---tcg-singles-only">Express Post - TCG Singles Only</h3>Orders placed with the express shipping service will generally take between 2-5 business days to arrive to most locations Australia wide. This is a tracked service only available on tcg.goodgames.com.au<h3 dir="ltr" style="margin-left: 20px;" id="new-zealand---international">New Zealand - International</h3>New Zealand shipments are sent via Australia Post International Standard and take between 4-14 working days in transit for delivery. This is a tracked shipment.<h3 dir="ltr" style="margin-left: 20px;" id="store-pick-up---tcg-singles-only">Store Pick-Up - TCG Singles Only</h3>Good Games TCG offers a free in-store pickup option, allowing customers to access our full range of TCG singles.Please allow 2-10 business days for your order to be ready for collection, as transfers to stores are made once per week. This lead time accounts for the picking, processing, and transfer of your order to the selected store.Once your order has arrived, a staff member from the selected location will contact you to confirm that it is ready for pickup. <h2 dir="ltr" id="parcel-lockers">Parcel Lockers</h2>Good Games ships all orders via Australia Post to ensure reliable and timely delivery. However, please note the following important information regarding deliveries to Parcel Lockers:For safety and security reasons, per Australia Post policy they do not deliver the following types of mail to Parcel Lockers.<ul><li dir="ltr" style="text-decoration:none;">Letters and standard mail deliverable to a residential letterbox</li><li dir="ltr" style="text-decoration:none;">Express Post letters</li></ul>As we may use the packaging listed above for TCG Singles orders, we recommend the use of a valid residential or business street address at checkout to ensure successful delivery. <h2 dir="ltr" id="delays-and-concerns">Delays and Concerns</h2>At times, circumstances may become particularly demanding;&#xA0;especially during certain seasons where delays in logistics may occur which are beyond our control, and could result in extended fulfilment times. If you experience any issues with your order, please do not hesitate to contact us.

When or how will my order be shipped?

Learn more about how we handle returns and refunds

At Good Games, we want our customers to be completely satisfied with their purchases. If you have any concerns regarding your purchase, please contact us.If your purchase was from our retail stores, please contact the store directly.<h2 id="change-of-mind">CHANGE OF MIND</h2>We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped)Please note you would be responsible for returning the product, as well as the original cost of shipping.<h2 id="faulty-products">FAULTY PRODUCTS</h2>If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws.You can choose a refund or exchange if an item has a major problem. This is when the item:<ul><li>has a problem that would have stopped someone from buying the item if they had known about it</li><li>is unsafe</li><li>is significantly different from the sample or description;</li><li>or doesn&#x2019;t do what we said it would, or what you asked for and can&#x2019;t be easily fixed.</li></ul>Alternatively, you can choose to keep the item and we will compensate you for any drop in value.If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.Please keep your proof of purchase &#x2013; e.g. your receipt, invoice or confirmation email.

How does refund and returns work?

Learn more about our price matching policy

<h3 data-block-id="block-UNfIgvZnLd" data-collapsable-block="true" data-collapse-state="expanded" style="line-height: 1;" id="isPasted">At Good Games, we are committed to providing the best service possible to our customers, which is why, should you ever find a retailer selling a product at a lower price than us, we offer a comprehensive price match policy.</h3>We can offer a price match when:<ul data-test="rendered-list-container" data-is-root="true"><li data-test="rendered-list-item-bullet" data-block-id="block-ke9V5lUeSn">A request is made to our customer service team for our online store prior to your purchase.</li><li data-test="rendered-list-item-bullet" data-block-id="block-ke9V5lUeSn">Purchases made from our online store can only price match other Australia-wide online stores. (Online price matching must include any delivery costs).</li><li data-test="rendered-list-item-bullet" data-block-id="block-VYyHwoR50m">Proof of price and stock availability for immediate purchase with the same payment method.</li><li data-test="rendered-list-item-bullet" data-block-id="block-PatJ-Iu8tY">The product that is being matched is identical to our product in every aspect (language, edition etc.)</li></ul>The price match policy will not apply when:<ul data-test="rendered-list-container" data-is-root="true"><li data-test="rendered-list-item-bullet" data-block-id="block-jCvf-CAL3C">The store is located or operated outside of Australia.</li><li data-test="rendered-list-item-bullet" data-block-id="block-21f8F9XMCe">The price of our competitor is below our cost price for the product.</li><li data-test="rendered-list-item-bullet" data-block-id="block-IU9gOP8Nl_">The price of our competitor is a special offer only available for a limited time, or part of a sale.</li><li data-test="rendered-list-item-bullet" data-block-id="block-oQApfhJQ-L">The product is not sources from an Australian distributor or was imported directly from overseas.</li><li data-test="rendered-list-item-bullet" data-block-id="block-3gwx-AbdJZ">The product is not available to the general public and requires a membership or other special conditions to obtain (i.e commercial pricing sites).</li></ul>How to receive a price match online:<ul data-test="rendered-list-container" data-is-root="true"><li data-test="rendered-list-item-bullet" data-block-id="block-jCvf-CAL3C">To begin a price match, please reach out to us via our support chat or through emailing shop@goodgames.com.au.</li><li data-test="rendered-list-item-bullet" data-block-id="block-21f8F9XMCe">In your email, send through the link of the item on our website AND the link for the competitor&apos;s listing.</li><li data-test="rendered-list-item-bullet" data-block-id="block-21f8F9XMCe">Once your price match request has been investigated, we will update you with the determination.</li><li data-test="rendered-list-item-bullet" data-block-id="block-21f8F9XMCe">If accepted, we will ask for order details to create and send you an invoice.</li><li data-test="rendered-list-item-bullet" data-block-id="block-21f8F9XMCe">Please note that when busy, price match inquiries may see slow response times. If you reach out via chat, it is suggested that you are signed in or leave your email address so we can respond there once an outcome is reached.</li></ul>If you wish to price match an item in store, please find our retail price match policy <a href="https://help.goodgames.com.au/en-US/can-i-price-match-in-store-5638426">here</a>.<blockquote data-block-id="block-SOWQ3CBxzH">Upon the agreement of a price match for a product/s, no further discounts, promotional offers or non-tender payment methods (with the exception of gift cards or store credit) can be used in conjunction with the purchase.</blockquote><blockquote data-block-id="block-SOWQ3CBxzH">Good Games reserves the right to reject any request for price matches where porducts do not meet the above conditions or at our sole discretion.</blockquote>

Can I price match an item online?

<h1 id="isPasted">PREORDER POLICY&#xA0;</h1>Good Games has been in business for over 15 years and we take pride in offering reliable preorders for our customers. Please take the time to check the following conditions for preorder products. 1. PAYMENT AND CONFIRMATIONFull Payment Required: Full payment is required at the time of preorder to secure your item.Order Confirmation: Once the payment is successfully processed, you will receive an order confirmation via email.2. ESTIMATED DELIVERY DATEDelivery Estimates: Estimated Dates are provided on the product page. If no Estimated &#xA0;Date is available, the default manufacturer release date should be used as an indicator for release. Please note that these dates are estimates and are subject to change due to unforeseen circumstances such as manufacturing delays or shipping disruptions.3. CHANGE OF MIND AND CANCELLATIONSCancellation by Customer: If you decide to cancel your preorder due to a change of mind, a 10% cancellation fee will apply. This fee helps cover our surcharges and operational costs associated with processing your order and handling the cancellation. The 10% fee will be deducted from your refund amount.Timeframe: &apos;Change of Mind&apos; cancellations can only be processed up to 1 week before the release / shipping date.Refund Process: Refunds for cancellations will be processed within 7-10 business days from the date of cancellation. The refund will be issued to the original method of payment.Non-Refundable Items: Some products may be non-refundable. These items will be clearly marked as non-refundable at the time of purchase. Some examples include; but are not limited to:Gift CardsTCG SinglesJewelleryEvent Entry FeesFood and DrinksGood Games does not typically accept change of mind returns after a preorder item has been shipped. However, at our discretion, if we decide to accept a change of mind return, a 10% cancellation fee will be deducted from the refund amount once the goods have been shipped back to Good Games. Please note that if the change of mind is due to a changed ETA date, the 10% fee will not be applied. (See 4. Product Availability and Changes below) 4. PRODUCT AVAILABILITY AND CHANGESStock Availability: While we strive to fulfil all preorders in a timely fashion, product availability is subject to change. If a product has a nationwide delay and/or a release date change. This new date provided by the manufacturer / wholesaler will be considered a product&apos;s new ETA date. If we are unable to fulfil your preorder due to Good Games stock issues, you will be notified and offered an alternative product or a full refund. In this instance no cancellation fee will be implemented and a full refund will be provided.&#xA0;Product Modifications: In rare instances, there may be modifications to the product specifications or design. We will inform you of any significant changes and provide options if you wish to proceed or cancel your preorder. 5. SHIPPING AND HANDLINGShipping Costs: Shipping costs are calculated at the time of purchase and will be included in your total preorder price.Shipping Address:&#xA0;Ensure that your shipping address is accurate and up-to-date. Changes to the shipping address after the preorder has been placed may not be possible.Release Dates &amp; Delivery:&#xA0;Good Games at their discretion may wait for all items in an order to be released before shipping.Split/Combined Delivery: Good Games at their discretion may split or combine shipping based on Preorder and stock availability. 6. FAULTY PRODUCTS AND SUPPORTProduct Faults: Faulty or Damaged products are covered under our standard Refund policy once delivered. More information can be found here.Customer Support: For any inquiries or issues related to your preorder, please contact our customer support team. 7. AGREEMENTBy placing a preorder, you agree to the terms and conditions outlined in this Preorder Policy. We reserve the right to update or modify this policy at any time without prior notice. Updated 1st of July 2024

How do preorders work?

Learn more about what payment types Good Games accepts

<h3 id="online">Online</h3>We &#xA0;currently offers 5 payment options through our online stores:<ul><li>Credit Card - We accept Visa and Mastercard</li><li>PayPal - <a href="https://www.paypal.com.au" rel="noopener noreferrer" target="_blank">www.paypal.com.au</a></li><li>Afterpay - <a href="https://www.afterpay.com/en-AU" rel="noopener noreferrer" target="_blank">https://www.afterpay.com/en-AU</a></li><li>ZipPay - <a href="https://zip.co/au" rel="noopener noreferrer" target="_blank">https://zip.co/au</a></li></ul>Additionally we offer digital gift cards which can be used for payment.<h3 id="physical-stores">Physical Stores</h3>All physical Good Games stores accept:<ul><li>Cash</li><li>Debit Card - EFTPOS</li><li>Credit Card - VISA, Mastercard, American Express</li></ul>In addition some stores accept:<ul><li>Afterpay</li><li>ZipPay</li><li>AliPay</li></ul>Please contact your local store before hand to double check the payment options available.

What payment options do you offer?

Looking for something special and can't find it?

Looking for something special and can&apos;t find it? Contact us using one of the options below and we&apos;ll start looking straight away!To help us find it quicker, please provide as much information as you can about the product, including a link to other stores, or the publisher&apos;s website.

Can you order something in for me?

Need a proforma invoice before you can order from us?

If your organisation (corporate, NGO or governmental body) requires a proforma invoice before payment can be arranged, please contact our team using one of the options below.

Do you provide proforma invoice/quote/estimates?

The Waitlist function on product pages allows you to register interest in an item that is currently unavailable. When a product is:. Sold Out or Preorder (Not available yet). You can enter your email address into the waitlist form on the product page

The Waitlist function on product pages allows you to register interest in an item that is currently unavailable.&#xA0;<h2 data-section-id="1pjf2jm" data-start="311" data-end="336" id="what-the-waitlist-does">What the Waitlist Does</h2>When a product is:Sold Out&#xA0;or Preorder (Not available yet)You can enter your email address into the waitlist form on the product page.Once the item is available again, the system will automatically send an email notification to your provided email advising that the product can now be purchased.Simply enter your email address and we&#x2019;ll automatically notify you as soon as the item is back in stock or available to purchase.<h3 data-section-id="jf136u" data-start="243" data-end="264" id="important-to-know">Important to know</h3><ul data-start="265" data-end="441"><li data-section-id="4fmusy" data-start="265" data-end="310" style="font-size: 16px;">Joining the waitlist does not reserve stock</li><li data-section-id="1gdeuyz" data-start="311" data-end="375" style="font-size: 16px;">Notifications are sent automatically once inventory is updated</li><li data-section-id="1omsgae" data-start="376" data-end="441" style="font-size: 16px;">Popular items may sell out quickly after notifications are sent</li></ul>This is the best way to stay updated on restocks, new preorder allocations, and returning products.

Sold Out & Preorder (Not available yet) Waitlist Function

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