Need a hand? Fill out this form and we will get back to you as soon as we can.

Prefer to speak to someone? Call us during business hours on

www.goodgames.com.au

Shop Singles

Shop Products

Find Stores

Find Events

Good Games

Visit the Good Games Help Center for more information about Good Games.

Good Games Help Center

How do I track my order?

When or how will my order be shipped?

How does refund and returns work?

Does Good Games offer price matching?

How do preorders work?

What payment options do you offer?

Can you order something in for me?

Do you provide proforma invoice/quote/estimates?

Good Games Online

Good Games grading guidelines

Market Pricing for Trading Card Games

How do I sell cards to Good Games?

How do I pickup from stores?

Banlist Guarantee

Do you offer a grading or authentication service?

My order hasn't shipped and its been more than 2 business days

Does Good Games buy TCG products

Prices are out of date or different

Good Games TCG

Where is my local Good Games store?

What events are running at Good Games?

Can you host my gaming event?

Do all your stores have organised play?

Good Games Stores

Looking to join Good Games?

Sponsorship opportunities with Good Games

Press and media enquiries for Good Games

Can I purchase a Gift Card for in store and online use?

I'm having trouble logging in

Need to track your order or have some questions about shopping online with Good Games? Check out the available articles for frequently asked questions.

Questions about tcg.goodgames or how we purchase singles? Check out these articles for frequently asked questions.

Have some questions regarding Good Games Retail and Organised Play stores? Check out these articles for frequently asked questions.

Good Games is always looking for enthusiastic new members to join the team.

Good Games is always looking for enthusiastic new members to join the team; find a list of available positions today: <a href="https://www.goodgames.com.au/careers/" id="isPasted">https://www.goodgames.com.au/careers/</a>Interested in bringing a Good Games to your local area? Visit&#xA0;<a href="https://www.goodgames.com.au/franchise-opportunities/" id="isPasted">https://www.goodgames.com.au/franchise-opportunities/</a>&#xA0;to learn more about how you can join us.

Learn more about what kind of sponsorship opportunities Good Games offer

Running a community event or charity and would like our support?&#xA0;Contact us by filling out the form at <a href="https://www.goodgames.com.au/sponsorship/">https://www.goodgames.com.au/sponsorship/</a>Include as much information about your event as possible, such as the cause, estimated number of attendees, as well as any other sponsors.Due to the volume of enquiries we receive, it may take some time for a response to be sent through.

Media enquiries and press contact information

Are you a member of the media looking to speak to Good Games, or a brand looking to work with us?Please reach out to us via <a href="mailto:press@goodgames.com.au">press</a><a href="mailto:marketing@goodgames.com.au">@goodgames.com.au</a>

Due to recent changes, our in-store and online platforms now operate separately. As a result, gift cards purchased in-store can only be redeemed at participating Good Games retail locations, and gift cards purchased online through shop.goodgames.com.

<h2 data-start="98" data-end="134" id="isPasted">In Store / shop.goodgames.com.au</h2>Due to recent changes, our in-store and online platforms now operate separately. As a result, gift cards purchased in-store can only be redeemed at participating Good Games retail locations, and gift cards purchased online through <a data-start="379" data-end="433" rel="noopener" target="_new" href="https://shop.goodgames.com.au">shop.goodgames.com.au</a> can only be redeemed on that website.<ul data-start="473" data-end="682"><li data-start="473" data-end="563" style="font-family: Arial, Helvetica, sans-serif;">In-store gift cards are physical and can be used at participating Good Games stores.</li><li data-start="564" data-end="682" style="font-family: Arial, Helvetica, sans-serif;">Online gift cards are e-vouchers and can only be used at <a data-start="627" data-end="681" rel="noopener" target="_new" href="https://shop.goodgames.com.au">shop.goodgames.com.au</a>.</li></ul>For a list of participating in-store locations, please visit: <a data-start="746" data-end="828" rel="noopener" target="_new" href="https://www.goodgames.com.au/giftcards/">https://www.goodgames.com.au/giftcards/</a>If you&#x2019;re unsure which type of gift card you have, please contact our support team with your card details.<h2 id="tcggoodgamescomau">tcg.goodgames.com.au</h2>We do not currently sell gift cards for use on our singles <a href="http://tcg.goodgames.com.au" rel="noopener noreferrer" target="_blank">website</a>. If this is something you are interested in or wish to inquire about please contact us via shop@goodgames.com.auIf you have a credit with tcg.goodgames.com.au that you want to use in-store or on our other website, also contact the aforementioned email address for assistance.

Are you having trouble logging into our Good Games websites? Here are a couple of quick troubleshooting steps:

Are you having trouble logging into our Good Games websites? Here are a couple of quick troubleshooting steps:<ul><li>Double check which website you are trying to log into. Good Games runs two seperate eCommerce websites, and logins are not shared across the websites.<ul><li>shop.goodgames.com.au - Our generalist website for all your tabletop hobby needs. Order numbers from this store start with #GG</li><li>tcg.goodgames.com.au - Our specialist website for trading card game products and singles. Order numbers from this store start with #GGTCG</li></ul></li><li>Try clearing your cookies in your browser. Occasionally you might be stuck logging in due to malformed cookies on your browser. Try following this guide to clear them: <a href="https://www.hellotech.com/guide/for/how-to-clear-cookies-chrome-safari-mozilla-firefox-edge" id="isPasted">https://www.hellotech.com/guide/for/how-to-clear-cookies-chrome-safari-mozilla-firefox-edge</a></li><li>Try incognito Mode/Private mode or another browser to help eliminate any issues from your browser.</li></ul>

All articles

Categories