Who do I ask about a product, and what if a product is damaged or a piece is missing?Updated an hour ago

If you'd like to know more about a product than its product page tells you, or a game you bought arrived damaged or is missing a piece, email us at [email protected] and we'll assist.

At a glance

• Check the product page first for details and what's in the box.
• For anything the product page doesn't say, email us at [email protected].
• If a game is missing a piece, email us and we'll assist.
• If a product arrives damaged, email us and we'll assist.

Do you have more information about a product?

Start with the product page on goodgames.com.au. If you'd like to know more than the page says, please reach out to us directly at [email protected] with the name of the product or a link to its page, and we'll help.

A piece is missing from my game

Please reach out to us at [email protected] and we'll assist. To help us, include:

• Your order number
• The name of the game
• What is missing

My product arrived damaged

Please reach out to us at [email protected] and we'll assist. To help us, include:

• Your order number
• The name of the product
• Photos of the damage and the packaging

You can read our full refund policy here.

Still need help?

Email us at [email protected].