Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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Who do I ask about a product, and what if a game piece is missing?Updated 2 hours ago

If you'd like to know more about a product than its product page tells you, or a game you bought is missing a piece, email us at [email protected] and we'll assist.

At a glance

  • Check the product page first for details and what's in the box.
  • For anything the product page doesn't say, email us at [email protected].
  • If a game is missing a piece, email us and we'll assist.

Do you have more information about a product?

Start with the product page on goodgames.com.au. If you'd like to know more than the page says, please reach out to us directly at [email protected] with the name of the product or a link to its page, and we'll help.

A piece is missing from my game

Please reach out to us at [email protected] and we'll assist. To help us, include:

  • Your order number
  • The name of the game
  • What is missing

Still need help?

Email us at [email protected].

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