What if my tracking says delivered, but I don't have my parcel?Updated 2 hours ago

If your tracking says your parcel was delivered but you can't find it, here is what to check and how to get help.

What to check first

Sorry about that, it's frustrating when a parcel shows as delivered and isn't there. A few quick checks first, because parcels are sometimes left somewhere other than the front door:

• Check around your property, with neighbours, and with building staff or the mailroom.
• Check with others in your household.
• Look at the delivery details in your tracking, including any delivery note or photo.
• Check the delivery address on your order confirmation email.

If you still can't find it, email us at [email protected] with your order number. We'll check the proof of delivery and the detailed tracking, and lodge an investigation with the courier if needed.

Still need help?

Email us at [email protected] with your order number and we'll help.