What if my item is damaged, missing or wrong?Updated 43 minutes ago
If an item in your order arrives damaged, is missing, or isn't what you ordered, email us at [email protected] and we'll sort it out. There is no time limit, and you won't be charged for return shipping.
At a glance
- Email us from the address you used to place the order.
- For damaged items, include photos of the damage, of any invoice that came with the item, and of the box and shipping label.
- Our team reviews every request and decides the outcome.
- In most cases we offer a return for a replacement if we have stock, otherwise a return for a refund.
If your item is damaged
Email us at [email protected] from the address you used to place the order, with:
- Your order number
- Photos of the damage
- A photo of any invoice that came with your order
- A photo of the box and the shipping label
If an item is missing
Email us at [email protected] from the address you used to place the order, with your order number and the item that's missing. We'll check our records to see what was sent. If your order was split into more than one parcel, the rest may still be on its way, so check the tracking for each parcel first. Please also attach a photo of all the items you received and of the shipping label on the parcel.
If you received the wrong item
Email us at [email protected] with your order number and a photo of what you received, including the box and shipping label.
What happens next?
Our team reviews your request and decides how to resolve it. In most cases we'll offer a return for a replacement if we have stock. If we don't, we'll offer a return for a refund. We'll send you a prepaid return label, and nothing is deducted from your refund because the item was faulty or wrong.
For trading card singles that arrived in a lower condition than described, or the wrong card, see How do returns and refunds work?.
Still need help?
Email us at [email protected] with your order number.