How long will my order take, and how do I track it?Updated 6 hours ago
Most orders ship within 1 to 3 business days and arrive 3 to 5 business days later. This article explains how long your order takes and how to track it.
At a glance
- We start processing your order on the next business day after you place it.
- Most orders ship within 1 to 3 business days, then take 3 to 5 business days to arrive, depending on where you are.
- We only work on business days, so weekends and public holidays don't count. Our couriers work the same way.
- Your order may arrive in more than one parcel, each with its own tracking number.
How to track your order
- Check your email. You get a shipping confirmation email when your order ships, with a tracking link. If your order arrives in more than one parcel, you get a separate email and tracking number for each one.
- Log in to your account at goodgames.com.au and open My Orders. You can see which items in your order have shipped and which haven't.
- Can't find your order? Email us at [email protected] with your order number or the email address you ordered with.
How long will my order take?
| Step | Usual time |
|---|---|
| We start processing your order | The next business day after you order |
| We ship your order | Within 1 to 3 business days of ordering |
| Delivery after it ships | 3 to 5 business days, depending on your location |
Orders placed on a weekend or public holiday start processing on the next business day. We send orders with Australia Post, Couriers Please or Border Express, depending on the items.
How much does shipping cost?
Standard shipping is free on orders of $75 or more. For orders under $75, shipping is a flat $9.50.
When you order singles and other products together, they are sent in separate parcels and never combined, but you only pay shipping once. Products other than singles go to your delivery address. Singles can go to your delivery address, or be sent from our warehouse to a Good Games store you choose at checkout, which makes shipping on the singles free. If your order also includes a product other than singles and the total of those is under $75, the $9.50 shipping still applies.
Why might my order arrive in more than one parcel?
Some items ship from tertiary warehouses and others from our own warehouse, so your order may arrive in more than one parcel. Trading card singles are always sent separately from other products, never in the same parcel. Each parcel has its own shipping email and tracking number.
What if my order includes a preorder or unreleased item?
We generally wait until everything in your order is available before we ship it. The exception is items that ship from tertiary warehouses: those ship out as soon as they are ready, even if the rest of your order is still waiting.
Related articles
- What if my order hasn't shipped, or my tracking says "Pending"?
- What if my tracking says delivered, but I don't have my parcel?
Still need help?
Email us at [email protected] with your order number.