Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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How do I pickup from stores?Updated 3 months ago

Good Games offers free store pickup for Trading Card Game Singles orders through our dedicated singles website, tcg.goodgames.com.au.

Please note:

  • Store pickup is only available for orders placed on the TCG Singles website.
  • Store pickup is only available for Trading Card Game Singles products and is not available for board games, accessories, sealed products, or other items sold on the main Good Games website.

To place a store pickup order, select “Store Pickup” in your cart before checkout, then choose your preferred Good Games store location. Once your order is confirmed, the items will be transferred to that store for collection. Transfers generally take between 2–10 business days.

Once your order arrives at the selected store, the store team will contact you to let you know it’s ready for pickup.


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