Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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How do I log in to my account?Updated an hour ago

There are no passwords on goodgames.com.au. To log in, we email a code to the address you used for your orders. You don't need an account to place an order.

At a glance

  • Log in with a code we email you. There is no password to remember or reset.
  • Use the same email address you used for your orders.
  • You'll stay logged in unless you log out.
  • You can place an order without creating an account.
  • To change your name, email address or default address, email us.

How to log in

  1. Go to goodgames.com.au and choose Log in.
  2. Enter your email address.
  3. We email you a 6-digit code. Enter it to log in.

If the code doesn't arrive, check your junk or spam folder and make sure you used the email address you ordered with.

Do I need an account to order?

No. You can place an order without an account. Log in if you want to use your store credit or see your orders.

Singles website customers

The old singles website and the main website are merged from 2 November 2026, so you only have one account. Log in with the same email address you used on the old singles site. See What's happening to the singles website?.

Changing your name, email or default address

Email us at [email protected] from the email address on your account and tell us what you'd like changed.

Can I delete my account?

Accounts can't be formally deleted, because they contain financial information that we are required to keep records of for several years.

Still need help?

Email us at [email protected].

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