Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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How do gift cards work?Updated an hour ago

From 2 November, Good Games gift cards can be used both in store and online. Online gift cards can only be redeemed in store at the participating stores listed at the bottom of this article.

At a glance

  • Gift cards can be used online at goodgames.com.au and in store. Online gift cards can only be redeemed in store at the participating stores listed below.
  • Gift cards don't expire.
  • Gift card balances can't be checked. If you have a question about your card, email us at [email protected].
  • If you have trouble redeeming a gift card, email [email protected].

Using your gift card

You can use your gift card on any product, including trading card singles, online or in store. Online gift cards can only be redeemed in store at the participating stores listed below. To use a gift card online, enter its code in the "Discount code or gift card" box in your order summary at checkout, then click Apply.

Do gift cards expire?

No. Our gift cards have no expiry date.

Can I check my gift card balance?

No, gift card balances can't be checked. If you have a question about your gift card, email us at [email protected].

Having trouble redeeming your gift card?

If you are having issues redeeming your gift card, you may have a gift card that is based on our legacy inventory system. Please reach out to [email protected] so we can investigate this for you.

Where can I redeem an online gift card in store?

Important: online gift cards can only be redeemed in store at the participating stores below. They can't be redeemed at any other Good Games store.

  • Good Games Top Ryde
  • Good Games Belconnen
  • Good Games Castle Hill
  • Good Games Macquarie
  • Good Games Bondi Junction
  • Good Games Miranda Westfield
  • Good Games Marrickville
  • Good Games Chatswood
  • Good Games Wollongong
  • Good Games Central
  • Good Games Parramatta
  • Good Games Newcastle
  • Good Games Town Hall
  • Good Games Canberra City
  • Good Games Gungahlin
  • Good Games Woden

Still need help?

Email us at [email protected].

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