Can I change my order or delivery address?Updated 4 hours ago

If you need to change your delivery address or anything else on your order, email us at [email protected] as soon as you can. Our team makes these changes by hand.

At a glance

• Email [email protected] with your order number and what you'd like to change.
• Our team makes changes by hand, because your order may be handled by more than one warehouse.
• We can't guarantee a change, especially once your order has been processed or shipped.

How to change your delivery address

Email us at [email protected] with:

• Your order number
• Your new delivery address

Please email from the address you used to place the order.

What if my order has already shipped?

We can't change the delivery address once an order has shipped. If your parcel is with Australia Post, you may be able to redirect it using the Australia Post app. This isn't always available.

Can I add or change items?

We can't add items to an order once it has been placed. For any other change to your items, email us at [email protected] and we'll tell you whether it's possible.

What about preorders?

For preorders, contact us at least 14 days before the estimated release date. We can't guarantee address changes requested after that. See How do preorders work?.

Still need help?

Email us at [email protected] with your order number.