Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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Can I cancel my order?Updated an hour ago

If you need to cancel an order, email us as soon as you can at [email protected]. Our team reviews every cancellation request.

At a glance

  • Email [email protected] with your order number and the reason you want to cancel.
  • Our team reviews each request, so please contact us as soon as possible.
  • If your order has already shipped, email us and we'll start a return for you.

How to ask for a cancellation

Email us at [email protected] with:

  • Your order number
  • The reason you'd like to cancel

We'll review your request and reply.

What if my order has already shipped?

If your order has shipped, it can't be cancelled. Please email us at [email protected] and we'll start a return for you. See How do returns and refunds work? for how returns work.

What about preorders?

Preorders have their own cancellation rules, including a cancellation fee in some cases. See How do preorders work?.

Still need help?

Email us at [email protected] with your order number.

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