Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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I'm having trouble logging inUpdated 5 months ago

Are you having trouble logging into our Good Games websites? Here are a couple of quick troubleshooting steps:

  • Double check which website you are trying to log into. Good Games runs two seperate eCommerce websites, and logins are not shared across the websites.
    • goodgames.com.au - Our generalist website for all your tabletop hobby needs. Order numbers from this store start with #GG
    • tcg.goodgames.com.au - Our specialist website for trading card game products and singles. Order numbers from this store start with #GGTCG
  • Try clearing your cookies in your browser. Occasionally you might be stuck logging in due to malformed cookies on your browser. Try following this guide to clear them: https://www.hellotech.com/guide/for/how-to-clear-cookies-chrome-safari-mozilla-firefox-edge
  • Try incognito Mode/Private mode or another browser to help eliminate any issues from your browser.
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