Customer Support Update

Our customer service team is currently experiencing a higher-than-usual volume of enquiries.

To help us support as many customers as possible, we are temporarily prioritising live chat and email. Phone support is currently unavailable.

For immediate assistance, try our AI Chat, available 24 hours a day, 7 days a week. It can answer common questions and help guide you to the right information at any time.

We appreciate your patience and expect to restore phone support once our current enquiry backlog has been cleared.

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Can I purchase a Gift Card for in store and online use?Updated 6 months ago

In Store / shop.goodgames.com.au

Due to recent changes, our in-store and online platforms now operate separately. As a result, gift cards purchased in-store can only be redeemed at participating Good Games retail locations, and gift cards purchased online through goodgames.com.au can only be redeemed on that website.

  • In-store gift cards are physical and can be used at participating Good Games stores.

  • Online gift cards are e-vouchers and can only be used at goodgames.com.au.

For a list of participating in-store locations, please visit: goodgames.com.au/giftcards/

If you’re unsure which type of gift card you have, please contact our support team with your card details.

tcg.goodgames.com.au

We do not currently sell gift cards for use on our singles website. If this is something you are interested in or wish to inquire about please contact us via [email protected]

If you have a credit with tcg.goodgames.com.au that you want to use in-store or on our other website, also contact the aforementioned email address for assistance. 

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