Your order can be tracked in a variety of ways<ul><li>Login to your account by visiting our website and entering your details on the top right. Once in your account dashboard, switch to &quot;My Orders&quot; on the left then find your order in the list. Your tracking number will be available with a link to the carrier. </li><li>Visit your order summary page. You can find this by checking your email for the new order email we send to you when you make an order from us. </li><li>You are sent an order shipment email when your order is shipped. This contains all the details needed to track your order. </li><li>Contact us using one of the options below and we will look it up for you! </li><li>Your order may be untracked if its a TCG singles shipment order less than $50.00. Please allow up to two weeks for delivery to metro and regional parts of Australia, and four weeks for remote.</li></ul>Please note Good Games runs two separate websites, shop.goodgames.com.au and tcg.goodgames.com.au, make sure you are logging into the right website!&#xA0;You can find out which site you ordered from by referring to your order number. #GG orders are from shop.goodgames.com.au while #GGTCG orders are from tcg.goodgames.com.au

How do I track my order?

Find out more about how your order is shipped.

Good Games ships out daily from our fulfilment locations in Australia, and in most cases your order will be shipped out the next business day.Sometimes things can get very busy (maybe that newest trading card game set just released), which might result in a longer delay.Our primary fulfilment location is in NSW and follows both state and national holidays, so please keep that in mind when something is urgent.Please note if your order contains a pre order, it may not be shipped out until all products are ready.<h3 id="packaging">Packaging</h3><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your order is packaged as securely as possible for you, including the use of bubble wrap, packing peanuts, tough bags and outer cardboard boxes.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Singles are shipped in waterproof plastic bags, high value cards are will also be protected by top loaders.<h3 id="shipping">Shipping</h3>Good Games uses Australia Post for shipping of orders across Australia as they have the widest reach and offers our customers conveniences like Parcel Lockers, Parcel Collect, and mail redirection.Good Games offers two service levels of shipping; Standard and Express.<ul><li>Standard&#xA0;is shipped using Australia Post eParcel Post and generally takes between&#xA0;1 - 7 working days for most parts of Australia. TCG singles orders below $50.00 may be sent untracked. Please use Express if you need a tracking number. </li><li>Express&#xA0;is shipped using Australia Post Express Post and takes around&#xA0;1 - 3 working days. Express orders are also prioritised, and will be sent the same business day if possible. We recommend ordering before 11 am and contacting us if you urgently need your order. This is a tracked shipment. </li><li>New Zealand shipments are sent via Australia Post International Standard and take between 3 - 14 working days for delivery. This is a tracked shipment. </li><li>Store Pick-up (shop.goodgames.com.au)&#xA0;is currently in trial and offered for some stores in Sydney. You will be contacted via email when your order is ready. Please allow 2-4 hours to pick up your order. </li><li>Store Pick-up (tcg.goodgames.com.au)&#xA0;is offered for singles. Please allow for between 2-10 working days for your order to be available for pickup. This delay is the transfer time required from our warehouses.</li></ul>

When or how will my order be shipped?

Learn more about how we handle returns and refunds

At Good Games we want to ensure every product you buy from us leaves you satisfied, which is why we offer a comprehensive refund and return policy:<img src="https://uploads.gorgias.io/dY4gQxzynk7Wnv8l/undefined-ad1fadfb-5545-49b3-8d82-33266d7404e0" style="width: 900px;" class="fr-fic fr-dib"> If you do wish to return your product, please contact the store you purchased it from for more information. You can find this information by referring to the email sent to you if you ordered from our online store, or from your receipt if you ordered from one of our physical stores.Please note for returns for our online stores, we require that your return the product to our warehouse. For change of mind returns, this will be at your cost.Find a list of stores here: <a href="http://www.goodgames.com.au/stores/" rel="noopener noreferrer" target="_blank">www.goodgames.com.au/stores/</a>

How does refund and returns work?

Physical Gift Vouchers can be purchased in store (Contact your local Good Games for more information - these cannot be used online). Online Gift Vouchers can be purchased at shop.goodgames.com.au. We are currently working on the integration between o

Physical Gift Vouchers can be purchased in store (Contact your local Good Games for more information - these cannot be used online)Online Gift Vouchers can be purchased at <a href="http://shop.goodgames.com.au">shop.goodgames.com.au</a>.We are currently working on the integration between online and physical gift vouchers, however for now please ensure if you purchase an online gift voucher you are aware it will only work on <a href="http://shop.goodgames.com.au">shop.goodgames.com.au</a>

Can I purchase a Gift Card for online use?

Learn more about our price matching policy

Does Good Games offer price matching?

Good Games has been in business for over 15 years and we take pride in offering reliable preorders for our customers. Please take the time to check the following conditions for preorder products.If your order contains a preorder product as shown by:<ul><li>(Preorder) in the name</li><li>an indicator in the cart&#xA0;</li><li>an indicator during checkout&#xA0;</li></ul>we will do our best to ship on or before the estimated release date (shown by &quot;ETA&quot; on the product page). These release dates are sourced from our suppliers and manufacturers and are subject to change. If the ETA is changed significantly, you will be notified as soon as possible.Preorders can easily be cancelled prior to shipping, simply let us know via email with your order number. Please note if cancellation of a preorder product takes you below our free shipping threshold, you may be charged shipping.Orders that contain both preorders and regular products will be shipped when all products are available. At our discretion we may choose to ship part of your order early to ensure you receive it as soon as possible. If you urgently require a product, please contact us beforehand

How do preorders work?

Learn more about what payment types Good Games accepts

<h3 id="online">Online</h3>We &#xA0;currently offers 5 payment options through our online stores:<ul><li>Credit Card - We accept Visa and Mastercard</li><li>PayPal - <a href="https://www.paypal.com.au" rel="noopener noreferrer" target="_blank">www.paypal.com.au</a></li><li>Afterpay - <a href="https://www.afterpay.com/en-AU" rel="noopener noreferrer" target="_blank">https://www.afterpay.com/en-AU</a></li><li>ZipPay - <a href="https://zip.co/au" rel="noopener noreferrer" target="_blank">https://zip.co/au</a></li><li>LatitudePay - <a href="https://www.latitudepay.com/" id="isPasted">www.latitudepay.com/</a></li></ul>Additionally we offer Digital Gift Cards which can be used for payment.<h3 id="physical-stores">Physical Stores</h3>All physical Good Games stores accept:<ul><li>Cash</li><li>Debit Card - EFTPOS</li><li>Credit Card - Visa and Mastercard</li></ul>In addition some stores accept:<ul><li>Afterpay</li><li>ZipPay</li><li>AliPay</li></ul>Please contact your local store before hand to double check the payment options available.

What payment options do you offer?

Looking for something special and can't find it?

Looking for something special and can&apos;t find it? Contact us using one of the options below and we&apos;ll start looking straight away!To help us find it quicker, please provide as much information as you can about the product, including a link to other stores, or the publisher&apos;s website.

Can you order something in for me?

Need a proforma invoice before you can order from us?

If your organisation (corporate, NGO or governmental body) requires a proforma invoice before payment can be arranged, please contact our team using one of the options below.

Do you provide proforma invoice/quote/estimates?

Need a hand? Fill out this form and we will get back to you as soon as we can.

Prefer to speak to someone? Call us during business hours on

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